Joyance Customer Order Processing Optimization: Cleaning Drone Packaging And Logistics Upgrade

1. Project Background

As a high-tech enterprise focusing on the research and development, production and sales of drones, Joyance has always taken high-quality products and excellent services as its core competitiveness. Recently, the company successfully completed an order for two latest cleaning drones from an important customer, from order confirmation, professional packaging to safe delivery, reflecting the refined logistics management capabilities throughout the process.

2. Order processing and preliminary preparation

1. Order confirmation and demand verification

The customer placed an order for two cleaning drones through the official channel, and the sales team completed the order confirmation within 30 minutes

Special communication with customer needs:

✓ Accurately check the delivery address and contact information

✓ Confirm that there are no special customization requirements (such as corporate LOGO engraving)

✓ Provide a list of standard accessories for customer confirmation

2. Inventory quality inspection and stocking

The logistics center launched a two-person verification mechanism:

Host: Check the appearance for scratches and normal operation of the motor

Accessories: Battery power ≥ 80%, remote control pairing test

Documents: Chinese and English manuals, warranty cards are complete

3. Standardization of packaging materials

Adopt a three-level protection solution:

Inner layer: anti-static bag + customized EPS foam mold (precisely fit the contour of the equipment)

Middle layer: 5cm thickened buffer bubble film fully wrapped

Outer layer: aluminum box (industrial-grade protective container)

3. Professional packaging process

1. Separate packaging strategy

Independent packaging: two drones are packed in two standard boxes to avoid transportation collision

Accessory integration: each box contains a complete set of accessories (remote controller 1, battery 2, charger * 1)

2. Intelligent anti-damage design

Built-in temperature and humidity recorder: monitor the transportation environment throughout the process (data can be checked by customers)

Six-sided shockproof label on the box: paste the international general fragile label (ISO 780 standard)

3. Standardized packaging of documents

Built-in transparent waterproof bag:

Machine-printed invoice (including SN code binding)

Quick start guide (QR code link video tutorial)

After-sales contact card (400 hotline/online customer service entrance)

IV. Logistics delivery and tracking

1. Intelligent logistics solution

Choose air-land transport service:

48-hour coverage of major cities across the country

Full-time GPS tracking + face recognition verification for receipt

2. Customer contact system

Automatically push 3 status notifications:

Shipping notification (including estimated arrival time)

Dispatch reminder (delivery personnel contact information)

Signature confirmation (satisfaction evaluation entry)

V. After-sales guarantee system

15-minute response commitment: priority channel for handling issues after signing

Data feedback: statistics on packaging damage rate are included in supplier assessment

Continuous optimization mechanism: upgrade packaging solutions based on customer suggestions (iterated to V3 version in 2024)

VI. Project results summary

This delivery achieved double 100% goals:

100% integrity rate of goods (zero damage signing)

100% customer satisfaction (delivery cycle is 40% shorter than the industry average)

In the future, Joyance will continue to deepen the integrated solution of "packaging-logistics-after-sales" to provide global customers with safer and more efficient drone delivery services.

Cleaning drones#High-tech enterprise#R&D, production, sales#Order confirmation#Inventory quality inspection#Two-person verification mechanies

#Standardized packaging materials#Three-level protection solution#Independent packaging#Aluminum box (industrial-grade)#EPS foam mold#5cm buffer bubble film#Shockproof label (ISO 780)#Temperature and humidity recorder#48-hour cover#GPS tracking#Face recognition verification